# Privacy Policy

Last Updated: November 27, 2024

## 1. Introduction

Openskye Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting and domain registration services or visit our website.

## 2. Our Services

Openskye Pty Ltd provides:
– Web hosting services
– Domain registration and management
– Related technical services

## 2. Information We Collect

### 2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide to us, including but not limited to:
– Name and contact information
– Email address
– Phone number
– Billing and payment information
– Domain registration information
– Hosting account details
– Any other information you choose to provide

### 2.2 Information Automatically Collected
When you visit our website or use our services, we may automatically collect:
– Device information (browser type, IP address, operating system)
– Usage data (pages visited, time spent on pages)
– Cookies and similar tracking technologies
– Server logs and hosting metrics

## 3. How We Use Your Information

We use the collected information for:
– Providing and maintaining our hosting and domain registration services
– Processing your transactions
– Communicating with you about our services
– Improving our website and services
– Complying with legal obligations
– Detecting and preventing fraud
– Managing domain registrations and renewals

## 4. Information Sharing and Disclosure

### 4.1 Third-Party Service Providers
We work with several trusted service providers, including:
– Cloudflare for security and content delivery
– Domain registration partners and registries
– Various hosting infrastructure providers
– Payment processors

### 4.2 Other Disclosures
We may share your information with:
– Legal and regulatory authorities when required by law
– Business partners with your consent
– Third parties in the event of a business sale or merger

We will not sell your personal information to third parties.

## 5. Data Security and Retention

### 5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
– SSL/TLS encryption
– Firewall protection
– Regular security audits
– Access controls

### 5.2 Data Retention and User Responsibility
Important notice regarding data retention:
– Due to the multi-user nature of our hosting systems, we are not responsible for the retention or security of data uploaded or managed by users within their hosting accounts
– Users are responsible for maintaining their own backups
– Users must comply with applicable data protection laws when using our services
– We recommend implementing additional security measures for sensitive data

## 6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

## 7. Your Rights

Under applicable privacy laws, you have the right to:
– Access your personal information
– Correct inaccurate information
– Request deletion of your information
– Object to or restrict processing
– Data portability
– Withdraw consent

## 8. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

## 9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Last Updated” date.

## 11. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at:

Openskye Pty Ltd
Email: contact@openskye.com.au

## 12. Australian Privacy Principles (APPs)

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). For more information about the APPs, visit the Office of the Australian Information Commissioner’s website.

## 13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This includes providing you with additional rights and information about the legal basis for processing your data.

## 14. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with:
1. Us directly using the contact information above
2. The Office of the Australian Information Commissioner (OAIC)

## 15. Notification of Data Breaches

In accordance with the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC if a data breach is likely to result in serious harm.